Terms of Service

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Terms of Service Last updated: 20th September 2025 Please read these Terms of Service carefully before using our Service. 1 - Interpretation and Definitions 1.1 - Interpretation Words with capitalized initials have meanings defined under the following conditions. The definitions shall have the same meaning regardless of singular or plural. 1.2 - Definitions Account means a unique account created for You to access our Service. Affiliate means an entity that controls, is controlled by, or is under common control with a party. Application means the software program provided by the Company downloaded by You on any electronic device, named Proper Auction. Buyer refers to users of the Service who are placing Orders for Goods. Country refers to the United Kingdom. Company (referred to as "the Company", "We", "Us" or "Our") refers to Proper Auction, operated by Properly trading Ltd, Bury Lodge, Bury Road, Stowmarket, England, IP14 1JA, Company ID 14312506. Content refers to text, images, or other information posted or shared by You. Device means any device that can access the Service such as a computer, phone, or tablet. Feedback means feedback, innovations, or suggestions sent by You about our Service. Good(s) refers to items or services offered for sale, rental, or auction on the Service. Operator (referred to as "the Operator", "We", "Us" or "Our") refers to Proper Auction / Properly trading Ltd. Order means a request by You to purchase or trade Goods on the Application or Website. Seller refers to users of the Service who list Goods for trade. Service refers to the Application or the Website or both. Terms of Service (also referred to as "Terms") mean these Terms of Service that form the entire agreement between You and the Company regarding use of the Service. Third-party Social Media Service means services or content provided by third parties. Website refers to Proper Auction, accessible from https://www.properauction.com. You means the individual or entity accessing or using the Service. 2 - Contact Us If you have any questions about these Terms of Service, you can contact us: By email: info@properauction.com Contact page URL: non-applicable 3 - Acknowledgment These Terms govern your use of the Service and form the agreement between you and the Company. By using the Service, you agree to these Terms and our Privacy Policy (which explains how we process your data). If you do not agree, you may not use the Service. You confirm you are over the age of majority in your jurisdiction (or the UK if higher). The Service is not for minors. 4 - Governing Law The laws of the United Kingdom govern these Terms. EU users retain mandatory consumer protections under their local law. US users: You confirm you are not under embargo or listed as restricted by the US government. Severability: If any part is invalid, the rest still applies. Waiver: Failure to enforce rights does not waive them. 5 - User Accounts Creation: You must provide accurate, complete information when creating an account. Information: We may request your contact details, payment details (handled by Stripe), and verification documents. Review: We do not guarantee accuracy of other users’ information. Password: You are responsible for safeguarding your password. Notify us of breaches. Termination: We may suspend or terminate your account if you breach these Terms. 6 - Content Posting: You are responsible for Content you post. By posting, you grant us a license to use, display, and distribute it as part of the Service. Restrictions: You may not post unlawful, offensive, infringing, or harmful content. Backups: We do not guarantee Content backups — keep your own copies. Copyright: We comply with laws such as the DMCA/EU Copyright Directive. 7 - Orders of Goods Facilitator role: Proper Auction acts only as a facilitator between Buyers and Sellers. We are not a party to your contract with other users. Information: Buyers must provide accurate payment and shipping details. Accuracy: We cannot guarantee descriptions or availability of Goods. Prices: Prices may be revised before acceptance of an Order. Payments: Processed securely via Stripe. Fees: We may charge service fees, shown during Order. Cancellations & Disputes: Buyers who cancel are generally not refunded. Sellers who cancel trigger Buyer refunds. Fraud or errors allow cancellation. Disputes will be resolved at our discretion. 8 - Disclaimer of Warranties and Limitation of Liability Liability is limited to the amount you paid through the Service or USD 100 (or equivalent), whichever is greater. The Service is provided “AS IS” and “AS AVAILABLE”, with no warranties of performance or availability. We are not liable for indirect, incidental, or consequential damages. Local consumer protections may still apply. 9 - Disputes Resolution If you have a dispute with us, you agree to first attempt informal resolution by contacting info@properauction.com. 10 - Intellectual Property All Service content (excluding user Content) is the property of Properly trading Ltd and its licensors. You may not use our trademarks or materials without consent. 11 - Feedback Any Feedback you provide becomes our property. If assignment is not possible, you grant us a perpetual, worldwide, royalty-free license to use it. 12 - Changes to Terms We may revise these Terms at any time. If we make material changes, we will provide reasonable notice (e.g., email or website notice). Continued use after changes means acceptance.