Privacy Policy

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Privacy Policy Last updated: 20th September 2025 This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you. We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Please read this Privacy Policy carefully before using our Service. 1 - Interpretation and Definitions 1.1 - Interpretation Words with capitalized initials have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural. 1.2 - Definitions Account means a unique account created for you to access our Service. Application means the software program provided by Proper Auction and downloaded by you on any electronic device. Business / Company / Operator refers to Proper Auction, operated by Properly trading Ltd, registered at Bury Lodge, Bury Road, Stowmarket, England, IP14 1JA, Company ID 14312506. For GDPR purposes, the Company is the Data Controller. Consumer / User / You refers to the individual using the Service. Cookies are small files placed on your device containing details of your browsing history, among other uses. Country refers to the United Kingdom. Data Controller refers to the Company as the entity determining the purposes and means of processing personal data. Device means any device that can access the Service (e.g., computer, mobile, tablet). Personal Data means any information relating to an identified or identifiable individual. Service refers to the Application or Website (or both). Service Provider means any third-party that processes data on behalf of the Company (e.g., analytics or payment processors). Usage Data refers to data collected automatically, such as IP address, browser type, time spent on pages, etc. Website refers to Proper Auction, accessible from https://www.properauction.com. 2 - Contact Us If you have any questions about this Privacy Policy, you can contact us: By email: info@properauction.com 3 - Collecting and Using Your Personal Data 3.1 - Types of Data Collected Personal Data We may collect the following information when you use our Service: Email address First name and last name Phone number Postal address (including ZIP/Postal code, City, Country) Usage Data Payment information (processed securely by Stripe — we do not store card numbers ourselves, only payment tokens or last 4 digits provided by our processor) Usage Data Collected automatically and may include IP address, browser type/version, pages visited, time/date of visit, and other diagnostic data. 3.2 - Use of Your Personal Data We may use your personal data to: Provide and maintain our Service Manage your Account Process transactions and payments (via Stripe) Communicate with you about updates, offers, or service changes Provide customer support Perform internal analysis to improve our Service Comply with legal obligations We do not sell or share personal information for advertising or other commercial purposes. 3.3 - Retention of Data We retain personal data only as long as necessary to fulfill the purposes described, comply with legal obligations (e.g., accounting records for 6 years in the UK), resolve disputes, and enforce agreements. Usage data is generally kept shorter, unless required for security or legal reasons. 3.4 - Transfers Your data may be processed outside your region if necessary (e.g., when Stripe or Google Analytics servers are located abroad). We ensure adequate protections are in place (e.g., SCCs). 3.5 - Deletion You can request deletion of your data at any time by contacting us at info@properauction.com. Some information may be retained where legally required. 3.6 - Disclosure We may disclose your personal data only: To comply with legal obligations To protect rights or property To prevent misuse or investigate wrongdoing During business transfers (e.g., merger, acquisition) 3.7 - Security We use commercially reasonable safeguards to protect your data, but no method of transmission or storage is 100% secure. 4 - Third-Party Services 4.1 - Analytics We use Google Analytics 4 to monitor and analyze Service usage. Google’s privacy policy: https://policies.google.com/privacy. You can opt out via the Google Analytics Opt-out Browser Add-on. 4.2 - Email Marketing We use Propernetics.com to manage and send marketing emails. You may unsubscribe from any marketing emails at any time by using the unsubscribe link. 4.3 - Payments We use Stripe for payment processing. Stripe’s privacy policy: https://stripe.com/privacy. We do not store card details ourselves. 5 - Links to Other Websites Our Service may contain links to third-party sites. We are not responsible for their content or privacy practices. 6 - GDPR Privacy (EU/UK) You have the following rights under GDPR: Access to your data Rectification of inaccurate data Erasure (“right to be forgotten”) Restriction or objection to processing Data portability Withdrawal of consent Requests should be sent to info@properauction.com. If you are in the UK or EEA, you also have the right to complain to your local Data Protection Authority. In the UK, that is the Information Commissioner’s Office (ICO): https://ico.org.uk. 7 - CCPA (California Privacy Rights) While we primarily operate in the UK, we include this disclosure for transparency. We do not sell or share personal information. You may request access to, deletion of, or information about your personal data collected in the last 12 months. To exercise these rights, contact us at info@properauction.com. 8 - Children’s Privacy Our Service is not directed at children under 13. We do not knowingly collect data from children. If we discover data from a child, it will be deleted. 9 - Changes We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.